SmartCrawl Service Agreement
Effective Date: October 4, 2024
Company Name: SmartCrawl, LLC
Address: 1309 Coffeen Ave STE 1200, Sheridan, WY 82801
1. Introduction
This Service Agreement (the “Agreement”) outlines the terms and conditions under which SmartCrawl, LLC (“SmartCrawl”) provides its proxy and data scraping services (the “Services”) to you, the client (“Client” or “You”). By using SmartCrawl’s Services, you agree to the terms outlined in this Agreement.
2. Services Provided
SmartCrawl offers a range of proxy services, including but not limited to:
• Residential Proxies
• Mobile Proxies
• Datacenter Proxies
• Static ISP Proxies
• Scraping APIs
These Services allow clients to access, collect, and interact with publicly available web data, using global IP addresses provided by SmartCrawl’s network.
3. Client Responsibilities
• Compliance with Laws: The Client agrees to use SmartCrawl’s Services in compliance with all applicable laws and regulations, including but not limited to data privacy and protection laws (e.g., GDPR, CCPA).
• Prohibited Activities: The Client is prohibited from using SmartCrawl’s Services for any illegal or unethical activities, including but not limited to:
• Fraud or hacking attempts
• Sending spam or engaging in phishing
• Scraping non-public data
• Violating third-party rights (including intellectual property)
• Accurate Information: The Client agrees to provide accurate and up-to-date information to SmartCrawl, including billing information and account details.
4. SmartCrawl’s Responsibilities
• Service Availability: SmartCrawl will make commercially reasonable efforts to ensure the availability and reliability of its Services, with a goal of 99.9% uptime.
• Data Privacy: SmartCrawl follows strict data protection protocols and does not access, store, or sell any data collected by the Client through its proxies.
• Customer Support: SmartCrawl provides 24/7 technical support to assist clients with issues related to the Services.
5. Payment Terms
• Subscription Plans: SmartCrawl offers a range of subscription plans based on the volume of data traffic or number of IPs used. The Client agrees to pay the fees specified in their chosen plan.
• Billing: Payments are processed on a monthly basis unless otherwise agreed upon in writing. Clients must provide accurate billing information, and SmartCrawl reserves the right to suspend services for non-payment.
• Refund Policy: Refunds may be provided under specific circumstances, such as service unavailability or errors attributable to SmartCrawl. Refund requests must be submitted within 7 days of the billing date.
6. Intellectual Property
All intellectual property rights related to SmartCrawl’s Services, including proprietary technology and software, remain the property of SmartCrawl. The Client is granted a limited, non-exclusive, non-transferable license to use the Services for lawful purposes as outlined in this Agreement.
7. Limitation of Liability
SmartCrawl is not liable for:
• Indirect, consequential, or punitive damages arising from the use of its Services.
• Loss of data, revenue, or profits as a result of service interruptions, delays, or errors caused by third-party networks or other factors beyond SmartCrawl’s control.
• Any claims exceeding the amount paid by the Client for the Services in the three (3) months preceding the claim.
8. Termination
• Termination by Client: The Client may terminate this Agreement at any time by providing 30 days’ notice in writing.
• Termination by SmartCrawl: SmartCrawl reserves the right to terminate or suspend access to the Services if the Client violates the terms of this Agreement or engages in prohibited activities.
• Post-Termination: Upon termination, the Client’s access to SmartCrawl’s Services will cease, and all outstanding fees will become immediately due.
9. Amendments
SmartCrawl reserves the right to amend this Agreement at any time. Any changes will be communicated to the Client, and continued use of the Services after amendments have been made constitutes acceptance of the revised terms.
10. Governing Law and Dispute Resolution
This Agreement will be governed by and construed in accordance with the laws of the State of Wyoming, USA. Any disputes arising from this Agreement will be resolved in the courts of Sheridan, Wyoming.
11. Contact Information
For any questions or concerns about this Agreement or SmartCrawl’s Services, please contact us at:
Email: support@smartcrawl.com
Phone: +1-310-774-6342
Address: 1309 Coffeen Ave STE 1200, Sheridan, WY 82801
