SmartCrawl Privacy Policy
Effective Date: October 4, 2024
Company Name: SmartCrawl, LLC
Address: 1309 Coffeen Ave STE 1200, Sheridan, WY 82801
1. Introduction
SmartCrawl, LLC (“we,” “our,” or “SmartCrawl”) is committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal information when you use our services, visit our website, or interact with our proxy and scraping solutions.
By using SmartCrawl’s services, you agree to the terms of this Privacy Policy.
2. Information We Collect
We collect information to provide, improve, and protect our services. The types of data we collect include:
Personal Information:
• Account Information: Name, email address, billing information, and other contact details provided during registration.
• Payment Information: Credit card details, payment history, and billing address, processed through secure third-party payment providers.
Technical Information:
• Usage Data: IP addresses, browser type, access times, and other related metrics collected when you interact with our services or visit our website.
• Cookies: We use cookies to track user activity, enhance site functionality, and improve user experience. You can control the use of cookies through your browser settings.
3. How We Use Your Data
We use your personal information for the following purposes:
• Service Delivery: To provide you with our proxy and scraping services, manage your account, and process transactions.
• Customer Support: To respond to your inquiries and offer technical support.
• Marketing: With your consent, we may send marketing materials and updates about our services.
• Compliance: To comply with legal obligations, resolve disputes, and enforce our agreements.
4. Data Sharing and Disclosure
We do not sell or share your personal information for commercial purposes. However, we may share your data in the following circumstances:
• Service Providers: We may share your data with third-party providers to process payments, host our infrastructure, and deliver customer support.
• Legal Compliance: We may disclose your information if required by law or to protect our legal rights, comply with a legal process, or protect the security of our services.
5. International Data Transfers
SmartCrawl operates globally, and as a result, your data may be transferred to countries outside your home country. We ensure that such transfers are conducted under appropriate legal safeguards, including adherence to the General Data Protection Regulation (GDPR) for users in the European Union.
6. Data Security
We take security seriously and employ industry-standard measures, such as encryption and firewalls, to protect your personal data from unauthorized access, alteration, or loss. However, no system is completely secure, and we cannot guarantee the absolute security of your data.
7. Your Rights
If you are located in the European Union or California, you have the following rights concerning your data:
• Right to Access: You can request copies of your personal data.
• Right to Rectification: You have the right to request that inaccurate information be corrected.
• Right to Deletion: You can request that your personal data be deleted.
• Right to Restrict Processing: You can limit how your data is processed.
• Right to Data Portability: You can request that your data be transferred to another service provider.
For GDPR-related requests, contact us at support@smartcrawl.com.
8. Retention of Data
We retain your personal data for as long as necessary to fulfill the purposes outlined in this Privacy Policy unless a longer retention period is required or permitted by law.
9. Changes to This Privacy Policy
SmartCrawl reserves the right to update this Privacy Policy at any time. If significant changes are made, we will notify users via email or a prominent notice on our website. Continued use of our services after such changes constitutes your acceptance of the updated terms.
10. Contact Information
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us at:
Email: support@smartcrawl.com
Phone: +1-310-774-6342
Address: 1309 Coffeen Ave STE 1200, Sheridan, WY 82801
